Hi, I’m

Ramón de
Moya

Delivery Manager

Teams, processes and digital platforms

CV

I lead teams and coordinate the delivery of digital services, connecting business, client and technology.

Skills

01

Teams and suppliers

Leading multidisciplinary teams of 6 to 15 people and coordinating teams from different suppliers. Organizing resources and priorities with Jira to deliver digital projects and services. Taking part in operational and executive committees of strategic projects.

02

Delivery and projects

Planning, scope management, cost control and quality. Overall view of the state of projects and services: time bookings, progress and deviations. Tracking of deliverables, definition of action plans and early escalation of risks.

03

Processes and stakeholders

Communication between business, client and project teams. At MAPFRE, I contributed to improving internal communication, billing and processes, as part of a path of improvement and team stabilization. Today I work on process improvement together with billing and the project managers, and on spotting opportunities with sales from day-to-day operations.

04

Business and digital experience

Functional analysis and technical and economic feasibility, product, prototyping, UX, SEO and analytics. Business training with an EMBA and a degree in Business Administration (ADE), and Marketing at ESIC.

05

AI in my work

I use AI daily in specific cases: Copilot and ChatGPT for analysis, documentation and communication; Cursor to build web, iOS and Android apps and generate their backend; and AI agents to automate coordination, reporting and social media publishing. I also apply it to communication and commercial strategy and to user behavior analysis, to launch tailored actions.

Education

ESIC · 2020-2022

EMBA

ESIC · 2006-2011

Business Administration (ADE) and Marketing

Redbility · 2018

Digital Product Design

Google · 2016

Digital Analytics Fundamentals

Google · 2014

Mobile App Analytics Fundamentals

Google · 2014

Search engine optimization (SEO)

Google · 2014

Marketing and sales course

BME · 2012

Spanish stock market

Spanish

Native language

English

Professional use supporting teams and clients

Career

2023
VASS · Oct 2023 – Present

Delivery Manager for ICEX

I lead a team of 15 people responsible for maintaining digital platforms on Adobe Experience Manager. I coordinate the team and the suppliers, connecting the client’s needs with service delivery.

I keep an overall view of time bookings, progress and deviations, define action plans and escalate risks early. I take part in operational and executive committees, improve processes together with billing and the project managers, and identify new needs with the sales team from day-to-day operations.

2023
VASS · 2023

Project manager at Grupo Prisa, Telefónica and the Colegio de Farmacéuticos de Madrid

As project manager I handled the corporate website of Grupo Prisa, internal communication portals for Telefónica and public portals for the Colegio de Farmacéuticos de Madrid, the latter in one-off projects. I worked with agile methodologies, distributed the workload and coordinated the teams involved as the link between business and technology.

2020
VASS · 2020

Project manager at MAPFRE

As project manager I handled three digital initiatives at MAPFRE: canalHOGAR, the Home content channel; DPVE, the insurance product catalog platform; and Embajadores de MAPFRE, the Plan Amigos referral program. I organized multidisciplinary usability, SEO and development teams, managed the budget and was the functional link between the business and technical teams.

2017
Yinper · 2017 – 2020

CMO

Contributed to marketing strategy and product design, developed communication channels, SEO, and analysis of user behavior and of investment versus expected return.

2016
VASS · Since 2016 · stage before the current role

Digital Experience Project Manager

I have managed scope, planning, resources, cost control, quality and risks in digital projects. My work has included tracking and reporting, detecting deviations and defining action plans, as well as communication between management and project teams. I have coordinated teams from different suppliers. At MAPFRE, I contributed to improving internal communication, billing and processes.

2013
VASS · 2013 – 2016

Functional analyst at MAPFRE

Technical and economic feasibility analysis, requirements, prototypes and SEO and usability improvements. Took part in budgets, planning, teams and KPI analysis, connecting business needs with digital solutions.

2013
Unibail-Rodamco · 2013

Marketing Analyst

Support for the digital marketing of shopping centers: social media and KPI analysis, digital support and app development.

2012
DNOVAE · 2012 – 2013

Marketing

Business consulting, analysis and management of online strategies, development of product features and usability improvements.

2011
Top Uniforms · 2011 – 2012

Marketing assistant

Improving the website’s design, usability and purchase process; SEO and social media strategies, brand and image management and communication.

2009
Bodaclick · 2009 – 2011

Marketing assistant

Marketing plans, SEO and SEM, online and offline media, events and logistics, market analysis and diversification initiatives. Collaboration with HR on internal marketing actions.

Tools

Jira

Jira

Microsoft Copilot

Microsoft Copilot

ChatGPT

ChatGPT

Cursor

Cursor

IA

AI agents

I use AI daily in specific cases: Copilot and ChatGPT for analysis, documentation and communication; Cursor to build web, iOS and Android apps and generate their backend; and AI agents to automate coordination, reporting and social media publishing. I also apply it to communication and commercial strategy and to user behavior analysis, to launch tailored actions.

Google Ads

Google Ads

Facebook Ads

Facebook Ads

Google Analytics

Google Analytics

Tag Manager

Tag Manager

Data Studio

Data Studio

Dynatrace

Dynatrace

Hotjar

Hotjar

Office 365

Office 365

Microsoft Project

Microsoft Project

Trello

Trello

Sketch

Sketch

Adobe XD

Adobe XD

Axure

Axure

Adobe Photoshop

Adobe Photoshop

WordPress

WordPress

Laminas framework

Laminas framework

SharePoint

SharePoint

SDL Tridion

SDL Tridion

SAP Hybris

SAP Hybris

PrestaShop

PrestaShop

Magento

Magento

ActiveCampaign

ActiveCampaign

Mailchimp

Mailchimp

React

React

Swift

Swift

Kotlin

Kotlin