Hi, I’m
Ramón de
Moya
Delivery Manager
Teams, processes and digital platforms
I lead teams and coordinate the delivery of digital services, connecting business, client and technology.
Skills
Teams and suppliers
Leading multidisciplinary teams of 6 to 15 people and coordinating teams from different suppliers. Organizing resources and priorities with Jira to deliver digital projects and services. Taking part in operational and executive committees of strategic projects.
Delivery and projects
Planning, scope management, cost control and quality. Overall view of the state of projects and services: time bookings, progress and deviations. Tracking of deliverables, definition of action plans and early escalation of risks.
Processes and stakeholders
Communication between business, client and project teams. At MAPFRE, I contributed to improving internal communication, billing and processes, as part of a path of improvement and team stabilization. Today I work on process improvement together with billing and the project managers, and on spotting opportunities with sales from day-to-day operations.
Business and digital experience
Functional analysis and technical and economic feasibility, product, prototyping, UX, SEO and analytics. Business training with an EMBA and a degree in Business Administration (ADE), and Marketing at ESIC.
AI in my work
I use AI daily in specific cases: Copilot and ChatGPT for analysis, documentation and communication; Cursor to build web, iOS and Android apps and generate their backend; and AI agents to automate coordination, reporting and social media publishing. I also apply it to communication and commercial strategy and to user behavior analysis, to launch tailored actions.
Education
EMBA
Business Administration (ADE) and Marketing
Adobe Certified Expert
AEM Sites Business Practitioner (opens in a new tab)
Scrum Fundamentals
Certified (SFC)
Digital Product Design
Digital Analytics Fundamentals
Mobile App Analytics Fundamentals
Search engine optimization (SEO)
Marketing and sales course
Spanish stock market
Spanish
Native language
English
Professional use supporting teams and clients
Career
Delivery Manager for ICEX
I lead a team of 15 people responsible for maintaining digital platforms on Adobe Experience Manager. I coordinate the team and the suppliers, connecting the client’s needs with service delivery.
I keep an overall view of time bookings, progress and deviations, define action plans and escalate risks early. I take part in operational and executive committees, improve processes together with billing and the project managers, and identify new needs with the sales team from day-to-day operations.
Project manager at Grupo Prisa, Telefónica and the Colegio de Farmacéuticos de Madrid
As project manager I handled the corporate website of Grupo Prisa, internal communication portals for Telefónica and public portals for the Colegio de Farmacéuticos de Madrid, the latter in one-off projects. I worked with agile methodologies, distributed the workload and coordinated the teams involved as the link between business and technology.
Project manager at MAPFRE
As project manager I handled three digital initiatives at MAPFRE: canalHOGAR, the Home content channel; DPVE, the insurance product catalog platform; and Embajadores de MAPFRE, the Plan Amigos referral program. I organized multidisciplinary usability, SEO and development teams, managed the budget and was the functional link between the business and technical teams.
CMO
Contributed to marketing strategy and product design, developed communication channels, SEO, and analysis of user behavior and of investment versus expected return.
Digital Experience Project Manager
I have managed scope, planning, resources, cost control, quality and risks in digital projects. My work has included tracking and reporting, detecting deviations and defining action plans, as well as communication between management and project teams. I have coordinated teams from different suppliers. At MAPFRE, I contributed to improving internal communication, billing and processes.
Functional analyst at MAPFRE
Technical and economic feasibility analysis, requirements, prototypes and SEO and usability improvements. Took part in budgets, planning, teams and KPI analysis, connecting business needs with digital solutions.
Marketing Analyst
Support for the digital marketing of shopping centers: social media and KPI analysis, digital support and app development.
Marketing
Business consulting, analysis and management of online strategies, development of product features and usability improvements.
Marketing assistant
Improving the website’s design, usability and purchase process; SEO and social media strategies, brand and image management and communication.
Marketing assistant
Marketing plans, SEO and SEM, online and offline media, events and logistics, market analysis and diversification initiatives. Collaboration with HR on internal marketing actions.
Tools

Jira

Microsoft Copilot

ChatGPT

Cursor
AI agents
I use AI daily in specific cases: Copilot and ChatGPT for analysis, documentation and communication; Cursor to build web, iOS and Android apps and generate their backend; and AI agents to automate coordination, reporting and social media publishing. I also apply it to communication and commercial strategy and to user behavior analysis, to launch tailored actions.

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Google Analytics

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Dynatrace

Hotjar

Office 365

Microsoft Project

Trello

Sketch

Adobe XD

Axure

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WordPress

Laminas framework

SharePoint

SDL Tridion

SAP Hybris

PrestaShop

Magento

ActiveCampaign

Mailchimp

React

Swift

Kotlin
