The challenge

Multimap, a MAPFRE group company with services for homes, communities and businesses (repairs, renovations, installation, cleaning and maintenance), wanted to open an online sales channel to book any service from home, simply and quickly.

What I did

I gave business consulting on the new model. I gathered requirements and defined features. I controlled budget, timelines and teams with Scrum methodology. I ensured project planning, quality management and risk prevention. I planned, sized and led the team’s resources – multidisciplinary teams of between 6 and 15 people – and I was the communication point between the Integrated Management and the project team.

Contribution and scope

Strategy: creating the new online sales channel. Design: defining and creating prototypes.

Results

Visual improvements, better user interaction and ease of use, and increased activity.